Privacy Policy

Introduction

This Privacy Policy describes how Charis Gift, Inc. (“CHARIS,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information in connection with our website, gifting consultations, product offerings, communications, and related services (together, the “Services”).

CHARIS provides luxury gifting services that may involve information about both clients and intended gift recipients. We use this information to respond to inquiries, provide recommendations, process orders, arrange fulfillment, communicate with you, and improve our Services.

By using our website or submitting information to us, you acknowledge that you have reviewed this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with us. It may include:

• Contact and identifying details, such as your name, email address, telephone number, and billing and shipping address.
• Payment-related information processed to complete your order (we do not store full card numbers; see Payments and Shipping below).
• Gift-recipient details you provide, such as a recipient’s name, address, relationship to you, occasion, and preferences (see Information About Gift Recipients below).
• Consultation information, including occasion details, emotional or relational context, product preferences, and notes from our conversations.
• Messages and content you submit through our contact forms, email, or other communications with us.
• Website and device data, such as IP address, browser type, and information about how you use our site, collected through cookies and similar technologies.

Information About Gift Recipients

When you use CHARIS to select, personalize, or send a gift, you may provide information about another person, such as their name, shipping address, relationship to you, occasion, preferences, interests, or other details relevant to the gift.

We use gift-recipient information only to provide the requested gifting service, including consultation, recommendation, personalization, fulfillment, delivery, customer support, and related recordkeeping. We do not use gift-recipient information to market directly to the recipient unless the recipient separately chooses to receive communications from CHARIS.

How We Collect Information

We collect personal information directly from you when you contact us, request a consultation, place an order, or sign up to receive our communications. We also collect certain information automatically through cookies and similar technologies when you visit our website, and we may receive information from service providers who help us operate, secure, and improve our Services.

How We Use Information

We use personal information to respond to inquiries, schedule and conduct consultations, recommend and personalize gifts, process and fulfill orders, arrange shipping, provide customer service, send communications you have requested, improve and secure our website and Services, prevent fraud, and comply with our legal, accounting, and tax obligations.

How We Share Information

We do not sell your personal information. We share personal information only with service providers and partners who perform functions on our behalf, and only as needed for those functions. These categories include:

• Payment processors.
• Shipping and fulfillment partners.
• Website hosting and infrastructure providers.
• Email and communications platforms.
• Analytics providers.
• Scheduling and consultation tools.
• Fraud prevention services.
• Professional advisors, such as legal and accounting counsel.

We may also disclose personal information when required to comply with applicable law, to respond to lawful requests, to protect our rights, or in connection with a merger, acquisition, or sale of our business.

Payments and Shipping

Payments are processed through third-party payment providers. We do not store full payment card numbers. The information you provide to complete a payment is handled by the payment processor in accordance with its own privacy practices. To fulfill and deliver orders, we share the recipient’s name, address, and relevant order details with our shipping and fulfillment partners.

Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to operate the site, understand how it is used, and improve your experience. Some of these technologies are provided by analytics partners. If we use advertising or remarketing tools that involve sharing information with third parties for targeted advertising, we will disclose this and provide the choices described under Your Privacy Choices and the California Privacy Notice below. You can manage cookies through your browser settings.

Marketing Communications

With your permission, we may send you newsletters, launch announcements, and other communications about CHARIS. You can opt out of marketing communications at any time by following the unsubscribe instructions in any such message or by contacting us. You will still receive transactional messages related to your inquiries and orders.

Your Privacy Choices

You may opt out of marketing communications, manage cookies through your browser, and request access to, correction of, or deletion of your personal information. To exercise any of these choices, please contact us using the details below. We will respond consistent with applicable law.

California Privacy Notice

CHARIS is based in California and is committed to handling personal information responsibly. Depending on our size and activities, certain comprehensive privacy laws may not yet apply to us in full; nonetheless, we provide the following notice as a matter of practice.

We collect the categories of personal information described in this Policy, use them for the purposes described, and share them only with the categories of service providers and partners listed above. California residents may request access to the personal information we hold about them, request correction or deletion, and ask about the categories of information we collect and share.

If we share personal information with third parties for targeted advertising in a manner that constitutes “selling” or “sharing” under California law, you have the right to opt out. Where applicable, we honor the Global Privacy Control (GPC) as a valid opt-out signal. To exercise your rights, contact us using the details below.

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Security

We use reasonable technical, administrative, and physical safeguards designed to protect personal information appropriate to its sensitivity. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe the security of your information may have been compromised, please contact us.

Data Retention

We keep personal information only as long as needed for the purposes described in this Policy, including to provide our Services, fulfill orders, resolve disputes, and satisfy legal, tax, and accounting obligations. When information is no longer needed, we take steps to delete or de-identify it.

Third-Party Links

Our website may contain links to third-party sites or services that we do not control. This Policy does not apply to those sites, and we encourage you to review their privacy practices. We are not responsible for the content or practices of third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above and post the updated Policy on our website. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy choices, please contact us at:

Charis Gift, Inc.
stephanie@charisgift.com
+1 (408) 365-4067